What can I do if the serial number on my KaiLab Robot is not scanning?
The Kai's Eye App is not scanning the serial number from the box, or I have lost my serial number.
Please contact:
Related Articles
What can I do if my KaiLab Robot is not charging and/or is not switching on?
If your KaiLab robot is having trouble charging or is not switching on after charging, please try the following: Place your KaiLab robot on charge for at least 1 hour If your robot has been on charge for 1 hour or more and is still not switching on, ...What do I need for KaiLab?
To use KaiLab... You will need KaiLab robot kit Internet access (you’ll need your IT to whitelist Kai’s networks) 1 x Android, iPhone or iPad (this is for Kai’s Eye robot tracker and can be an older device with just WiFi) Floor space around 6’ x 6’ ...What is the best placement for KaiLab in a room?
The ideal space for setting up KaiLab would be a floor space of 6'x6' out of direct sunlight. Always have the logo side of the mat facing student as that is the mats south side and when students are coding, this will be easier for them to orientate ...What can I do if my students are having problems connecting to KaiLab Cloud?
If you find that in your teacher account your bots are working and your "Kai's Cloud" is connected, but your student devices the "Kai's Cloud" is not connected. Then this means that the student wireless network is blocking the "Kai's Cloud" Click the ...What can I do if the wheels on my KaiLab Robot keep falling off?
Contact support to request for free replacements support@kaiseducation.com