KaiLab network whitelist or trouble connecting to Kai's Cloud?
If you find that in your teacher account your bots are working and your "Kai's Cloud" is connected, but your student devices the "Kai's Cloud" is not connected.
Then this means that the student wireless network is blocking the "Kai's Cloud"
Click the bottom left hamburger menu to check "Kai's Cloud" status:
Ask your IT department to whitelist the following on student:
- The Kai's Eye robot tracker app connects to the internet and sends/receives data via MQTT on ports 443 or 80 to these services:
- New servers March 2026
- https://kailab.kaiseducation.com
- https://mqtts.kaiseducation.com
- New servers March 2026
- The robots connect to the Kai's Eye app via Bluetooth.
For the student network, their browsers only need internet access to ports 443 or 80 to these services:
- New servers as of March 2026
- https://kailab.kaiseducation.com
- https://mqtts.kaiseducation.com