What can I do if my students are having problems connecting to KaiLab Cloud?
If you find that in your teacher account your bots are working and your "Kai's Cloud" is connected, but your student devices the "Kai's Cloud" is not connected.
Then this means that the student wireless network is blocking the "Kai's Cloud"
Click the bottom left hamburger menu to check "Kai's Cloud" status:
Ask your IT department to whitelist the following on student:
For the student network, their browsers only need internet access to ports 443 or 80 to these services:
Related Articles
What do I need for KaiLab?
To use KaiLab... You will need KaiLab robot kit Internet access (you’ll need your IT to whitelist Kai’s networks) 1 x Android, iPhone or iPad (this is for Kai’s Eye robot tracker and can be an older device with just WiFi) Floor space around 6’ x 6’ ...
What is the best placement for KaiLab in a room?
The ideal space for setting up KaiLab would be a floor space of 6'x6' out of direct sunlight. Always have the logo side of the mat facing student as that is the mats south side and when students are coding, this will be easier for them to orientate ...
What can I do if my KaiLab Robot is not charging and/or is not switching on?
If your KaiLab robot is having trouble charging or is not switching on after charging, please try the following: Place your KaiLab robot on charge for at least 1 hour If your robot has been on charge for 1 hour or more and is still not switching on, ...
My app is getting stuck on connecting
Connectivity issue Please check you are connected to your wi-fi. If the icon is still showing the exclamation mark then please check with your IT department to ensure the following ports are whitelisted Ports 443 / 80 app.kaisclan.com ...
How to use the KaiLab Water pump
How to correctly use the watter pump. The Water Pump needs to be set at full power for a 30 second or more duration to prime the pump and get all the air out of the pipe, once water is flowing then it takes a few tries in a loop to control the time ...