Check if Kai’s Eye is on Robot Tracker. Is the robot on the mat or on your table? If it’s on the table it will show at the bottom of your map. Is the robot paired correctly and battery charged? Ensure no QR markers are blocking Kai’s Eye view.
The easiest way? Place your order through our store and select Purchase Order as your payment method at checkout. Just don't forget to pop your PO number into the order notes so we can match things up on our end.